Frequently Asked Questions

Visiting hours 

Visiting hours are from 8 am – 8 pm daily. Please call if you need to come after hours. 

How do I find out about the activities provided for the resident? 

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities. 

A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and families to visit and attend special events. 

What articles of clothing should we bring? 

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility. 

Can children visit? 

We encourage children to visit. 

Can we bring a family pet? 

We would love for your family pet to come to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations. 

Can my loved one receive mail? 

Mail is delivered to residents via USPS on a daily basis except for Sundays and holidays. Residents are assigned a mailbox.  

Attn: ___________________ Room No. _____
917 N. Louise St. 
Glendale, Ca. 91207 

Consider using our Send a Greeting feature on the website. Just type the recipient’s name and type your message. When it arrives in our email box we will print it and hand-deliver it to your loved one. We also have fun postcards that you can personalize and mail to your loved one here in our community. 

Is smoking permitted? 

For the safety and welfare of all residents and staff, we are a non-smoking community. There are designated smoking areas in designated outdoor areas. 

Can I bring in my loved one’s favorite food? 

Consistent with the provision of special diets, always consult with the Wellness Director before bringing food to residents. Any food kept in the room must be in properly sealed containers. 

Is there someone who provides haircuts? 

Yes, we have a beautician available. 

Will my loved one have telephone access? 

All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone. 

Will my loved one have internet access? 

Residents would have to install their own internet access for their rooms. There is internet access in the activity room.  

Does insurance cover my expenses? 

We are a private pay community but accept Long Term Care Insurance and Veterans Aid and Attendance. 

Who do I talk to about food preferences? Are there alternate options for each day’s menu? 

Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians. 

Should you wish for another food item on a particular day’s menu, please make the staff aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs. 

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences. 

What do we do if we have personnel concerns? 

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any questions or concerns please feel free to contact our front desk and ask to speak with the Administrator or Wellness Director.  

What is an Ombudsman? 

An Ombudsman is an advocate for residents. They are a third party person NOT employed by the community who comes by periodically to monitor our activities. They are not able to tell our community what to do but are able to be a voice for a resident with a concern. 

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork? 

Should you have any questions regarding these matters please contact the front desk.